
Communications
Every industry, sector and target market reacts in a different way to different types of communication. What’s more, these reactions change almost on a daily basis. Because our freelancers work cross-sector, and continuously update their skills, our communications plans can be tailored to fit precisely your requirements and budget. We often produce plans and manage the marketing for the events we run, but we can also deliver stand alone communications projects.
Relationship marketing
We are able to create and maintain close working relationships between our clients and their associated organisations to enable cost-effective marketing practices that are equally beneficial to both parties. To do this, we conduct a thorough research programme involving cold calls to the target market, research meetings with the client’s directors and desktop research on related associations. We talk with relevant associations that could be potential media partners and from there decide on the best type of communications to use together, often ensuring no cost to either organisation. We have used this technique to great effect many times, including for a healthcare membership organisation where our marketing execution ensured the client’s profit increased by over 400% from the previous campaign, as well as strengthening the relationships they had with other associated organisations.
- The number of delegates increased by 60%
- The final marketing cost was just 15% of the cost in 2009
- 33 associations and media bodies agreed to contra deals that involved no cost to either party
Branding
We can shape the concept of your brand and associated messaging and deliver right through to launch. Our in-depth knowledge of the healthcare, government and not-for-profit sectors ensures that we deliver only messages that are relevant to your market and will be well received. Moreover, we do not focus purely on “brand awareness” but also ensure that your customers make the jump from reading your information to actually buying your solution. We research the client base and brainstorm different branding ideas that could be used to increase public perception and create more sales. These ideas often cover areas such as client network creation, copywriting, annual events, cross-advertising collateral and product development.
Press and public relations
PR is a highly specialised field of communications, which can lead some to presume that high costs are required to achieve any meaningful results. We can operate differently because of our internal structure. Because we only employ freelancers, we are able to cut out the overheads you associate with PR consultancies whilst still achieving the same if not a higher level of results. Our specialist PR freelancers have all maintained an extensive yet targeted network of contacts within healthcare and government media and we ensure that our efforts actually translate into real visible interaction with your target market.
Digital marketing
Novus understands well that the government, healthcare and not-for-profit sectors, more than most, need to be able to track every penny spent on marketing and communications and ensure that return on investment is realised at every opportunity. We prefer where possible to use digital marketing not just because this is the most cost effective way of reaching the market but also because it is also the most trackable. Most campaigns do not need expensive prints and mail outs; instead we focus on creating eye-catching design and copy for pdf brochures, flyers, emails and e-newsletters. Each piece of collateral has its own unique url ensuing that website hits and email replies are trackable and held to account. What’s more, we shape and manage our marketing plans closely to ensure that, if one part is not working as well as expected, we can spot it and rectify it as quickly as possible.
Social media
All of our marketing plans come with a dedicated social media plan to underpin all of the messaging, positioning and subsequent collateral. We make certain that your project can be seen on every suitable channel available, whilst still ensuring that the channel and its users are appropriate to the objectives of the plan. Often social media is seen as the end result (success is based on the number of new Twitter followers, for example). By using social media to “build the relationship”, and not “be the relationship”, we can take that notion a step further and ensure that those new “followers” become engaged listeners and actual customers.